DELIVERY
The products you have purchased are delivered to cargo within 2 business days. Orders placed on weekends and holidays will be shipped within the next business day.
For online purchases from MYBESTFRIENDS, evening dresses and sequined dresses cannot be exchanged or refunded unless the "Return and Exchange Card" is present on the product.
Pre-Order products are delivered to cargo within 2 business days following the delivery date specified on the sales page of the relevant product. Your cargo tracking number for the products sent will be notified to you when your package is on its way.
All domestic shipments are covered by free shipping.
Orders placed from abroad will be delivered within 4 to 14 business days. The prices seen when logging in to our site from abroad include international cargo shipping costs and customs taxes. There may be additional fees determined by your country of residence and MYBESTFRIENDS is not responsible for them.
Same day delivery is currently only available for Istanbul. Same day delivery option is valid for orders placed until 12:00. There is no delivery on Sundays. Same day delivery orders cannot be canceled, return and exchange conditions are the same as standard shipping. The service fee is 550 TL. The service fee is not refunded if you return your order.
You can return your order via Yurtiçi Kargo. 415534306 You can send the product to us by delivering it to the nearest Yurtiçi Cargo branch with the agreement code. Do not forget to fill out the "Return and Exchange Form" sent with your cargo, write your request and send it along with the product. It is important to be careful in packaging before shipping to avoid damage to the package.
Your orders will be delivered by Yurtiçi Kargo. You do not pay shipping fees for your purchases from Mybestfriends.com.tr.
Global orders are shipped via DHL Cargo. Products are priced including shipping and customs taxes. No extra shipping fee is requested when ordering.
EXCHANGE & REFUND
If you want to return your products due to a problem caused by your products (cargo damage, production error, right of withdrawal, etc.) after receiving your order, you must send them within 7 business days from the date you receive the products. Since your E-Archive invoice is sent to you by e-mail, it is not mandatory to present the invoice to us for returns. You can send it back by filling out the "Return and Exchange Form" sent with your cargo and writing your request. When sending the products to us, we kindly ask you to pay attention to the matters under the "Return Conditions" heading below. After your product reaches us, it will be examined by the relevant units and approved for return. This process takes an average of 7-14 business days.
You can return your order via Yurtiçi Kargo. 415534306 You can send the product to us by delivering it to the nearest Yurtiçi Cargo branch with the agreement code.
You can exchange the product you purchased from MYBESTFRIENDS stores or by sending it to us via Yurtiçi Kargo within 14 days from the date of delivery. 415534306 You can send the product to us by delivering it to the nearest Yurtiçi Cargo branch with the agreement code. You can send it back by filling out the "Return and Exchange Form" sent with your cargo and writing your request. To exchange the product at the store, the product must be brought with its original packaging and invoice. Coupon code, discount voucher, gift voucher, etc. used when purchasing the product from mybestfriends.com.tr. If there are special discounts, all of these discounts will be invalid for exchanges made in the store. The current sales price of the product in the store and the promotions applied will be valid.
You must deliver the product to us in its original packaging, undamaged, unused, and undamaged as a result of misuse,
If the invoice is issued in the name of the company, you must send it together with a return invoice issued by the relevant company as 'Product Unit Price + VAT', without including the shipping share. Order returns whose invoices are issued in the name of the companies will not be accepted unless a return invoice is issued.
You are obliged to return the product in the same condition as when it was delivered to you, and in case of use, to pay for the loss of commercial value of the product due to use.
After your product reaches us, it will be examined by the relevant units and approval will be given for its return. This process takes an average of 2-5 business days.
415534306 You can send the product to us by delivering it to the nearest Yurtiçi Cargo branch with the agreement code.
Domestic Shipping Free Return Code: 415534306
The address to which the product should be sent for return is stated below. This address is defined in the code.
BEYLIKDUZU OSB. BIRINCI BLV. 3 CD. 1/A MYBESTFRIENDS CENTER OFFICE
BEYLIKDUZU/ISTANBUL
Shipping costs with different cargo companies must be paid by you. Otherwise, the cargo will not be accepted.
For returns and exchanges on global orders, you must contact the "Customer Support Team" .