Your purchased products are delivered to cargo within 2 working days. In order for your order to be approved, the price of the products you have purchased must be paid by credit card or money order. Approved orders are delivered to cargo within 2 working days. Orders placed on weekends and holidays will be shipped within the next business day.
When shopping online from MYBESTFRIENDS, if the "RETURN and EXCHANGE Card" on evening dresses and sequined dresses is not found on the product, no exchange or refund can be made.
Pre-Order products, on the other hand, are delivered to the cargo within 2 working days following the time specified as the delivery date on the sales page of the relevant product. Your cargo tracking number for the products sent is notified to you when your package is on its way.
All domestic shipments are covered by free shipping.
Orders from abroad will be delivered between 4 and 14 working days. When you log in to our website from abroad, the prices seen include international cargo shipping and customs taxes. There may be additional fees determined by the country you are in and MYBESTFRIENDS is not responsible for.
Same day delivery only for nowIstanbulapplies to Same day delivery option is valid for orders placed before 12:00. There is no delivery on Sundays. Same day delivery orders cannot be canceled, return and exchange conditions are the same as standard shipping. Service fee is 200 TL. If you return your order, the service fee is non-refundable.
You can return your order with UPS Cargo. You can request cargo pickup from your address by calling UPS Cargo customer service. You can send the product to us by delivering the product to UPS Cargo with the V3491R agreement code. Do not forget to fill in the "Return and Exchange Form" sent with your cargo, write your request and send it together with the product. It is important that the packaging is careful before shipping so that the package does not get damaged.
Your orders will be delivered by UPS Cargo. You will not pay a shipping fee for your purchases from Mybestfriends.com.tr.
Global orders are sent with DHL Cargo. Products are priced including shipping and customs taxes. No extra shipping fee is requested at the time of ordering.
EXCHANGE & REFUND
After receiving your order from MYBESTFRIENDS Online Shop, if you want to return your products due to a problem (shipping damage, manufacturing error, right of withdrawal, etc.) Since your e-Archive invoice is sent to you by e-mail, it is not obligatory to submit the invoice to us for returns. You can send back by filling in the "Return and Exchange Form" sent with your cargo and writing your request. When sending the products to us, we kindly ask you to pay attention to the issues under the "Return Conditions" heading below. After your product reaches us, it will be examined by the relevant departments and approved for its return. This process covers an average of 7-14 business days. Returns cannot be accepted for personalized products.
You can exchange the product you bought through the Online Shop, within 14 days from the date of delivery, by sending it to us from MYBESTFRIENDS stores or by UPS Cargo. You can request cargo pickup from your address by calling UPS Cargo customer service. You can send the product to us by delivering the product to UPS Cargo with the V3491R agreement code. You can send back by filling in the "Return and Exchange Form" sent with your cargo and writing your request. In order to make an exchange from the store, the product must be returned with its original packaging and invoice. Coupon code, discount voucher, gift voucher etc. used during the purchase of the product from mybestfriends.com.tr. If there are special discounts, all of these discounts will be invalid for changes made in the store. The sale price of the product in the store at that time and the promotions applied will be valid.
You deliver the product to us in its original packaging undamaged, unused, undamaged as a result of misuse,
If the invoice is issued in the name of the company, you must send it together with a return invoice issued by the relevant company and issued as 'Product Unit Price + VAT' without including the cargo share. Order returns whose invoices are issued on behalf of the companies will not be accepted unless a return invoice is issued.
You are obliged to return the product as it was when it was delivered to you, and in case of use, to pay for the loss of the commercial value of the goods due to use.
After your product reaches us, it will be examined by the relevant units and approved for its return. This process covers an average of 2-5 working days.
You can request shipping from your address by calling UPS Shipping customer service.
UPS Shipping Free Return Code: V3491R
The address to which the product will be sent for return is given below. This address is defined in the code.
BEYLIKDUZU OIZ. FIRST BLV. 3. CD. 1/A KARSAL ORME BEYLIKDUZU/ISTANBUL
Shipping fees you will make with different shipping companies must be paid by you. Otherwise, the cargo will not be accepted.